Your privacy, explained in plain language.

Information We Collect

We may collect the following categories of information when you use NitroDial and its related services.

• Account information: Name, email address, and password hash when you create an account or sign in with Google.

• Usage and product data: How you use the platform, including agents, campaigns, call logs, leads, and analytics data you create or upload.

• Payment and billing: Billing details and credit-purchase history through our payment provider, such as Polar.sh. We do not store full payment card numbers.

• Communications: Support requests, feedback, and correspondence you send to us.

• Technical data: IP address, browser type, device information, and log data generated when you access the service.

How We Use Your Information

We use the information we collect to operate, secure, and improve NitroDial.

• Provide, operate, and improve our platform and services.

• Authenticate your account and manage access.

• Process payments and manage prepaid credits.

• Send transactional emails such as verification or password-reset notices and, where permitted, product updates and marketing.

• Comply with legal obligations, enforce our terms, and protect our rights and user safety.

Cookies and Similar Technologies

We use cookies and similar technologies for session management, authentication, and preferences. You can control cookies through your browser settings, but disabling them may limit certain features.

Sharing and Disclosure

We may share information only where it is necessary to run the service or meet our legal obligations.

• Service providers: Hosting, email, payment processing, voice or AI providers, and analytics vendors under contracts that require them to protect your data.

• Legal and safety: Disclosures required by law, court order, or needed to protect our rights, safety, or property.

We do not sell your personal information to third parties.

Data Retention and Security

We retain data while your account is active or as needed to provide services, comply with law, and resolve disputes. We use industry-standard safeguards such as encryption, access controls, and secure infrastructure, but no storage or transmission method can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.

• Object to or restrict certain processing.

• Request data portability.

• Withdraw consent where processing is consent-based.

• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details on this page.

Children

NitroDial is not directed to individuals under 16, and we do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version here, update the last-updated date, and treat continued use of the service after the change as acceptance of the revised policy.