Privacy Policy
Last updated: March 25, 2026
NitroDial ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI cold calling platform and related services.
1. Information We Collect
We may collect the following types of information:
- Account information: Name, email address, and password (stored in hashed form) when you create an account or sign in via Google.
- Usage and product data: How you use the platform, including agents, campaigns, call logs, leads, and analytics data you create or upload.
- Payment and billing: Billing details and credit purchase history via our payment provider (e.g. Polar.sh). We do not store full payment card numbers.
- Communications: Support requests, feedback, and correspondence you send to us.
- Technical data: IP address, browser type, device information, and log data when you access our services.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our platform and services.
- Authenticate your account and manage your access.
- Process payments and manage prepaid credits.
- Send transactional emails (e.g. verification, password reset) and, with your consent or where permitted, product updates and marketing.
- Comply with legal obligations, enforce our terms, and protect our rights and the safety of users.
3. Cookies and Similar Technologies
We use cookies and similar technologies for session management, authentication, and preferences. You can control cookies through your browser settings; disabling them may limit some features.
4. Sharing and Disclosure
We may share your information with:
- Service providers: Hosting, email, payment processing, voice/AI providers, and analytics, under contracts that require them to protect your data.
- Legal and safety: When required by law, court order, or to protect our rights, safety, or property.
We do not sell your personal information to third parties.
5. Data Retention and Security
We retain your data for as long as your account is active or as needed to provide services, comply with law, or resolve disputes. We use industry-standard measures to protect your data (encryption, access controls, secure infrastructure). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing.
- Data portability.
- Withdraw consent where processing is consent-based.
- Lodge a complaint with a supervisory authority.
To exercise these rights, contact us using the details below.
7. Children
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at privacy@nitrodial.com or through the contact options on our website.